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I’ve lost access to my agency: password, email, wrong account

Use “Forgot your password?” on the Pro sign-in with the agency’s address. If you receive nothing, try your other addresses or sign in with Google if that’s how you started. As a last resort, write to us.

  1. On the Pro sign-in page, enter your email, then tap Forgot your password?. A link to choose a new password is sent if an account exists with that address.
  2. Nothing in your inbox? Check your spam folder, then try your other addresses: the screen never says who has an account.
  3. Did you use Continue with Google when you signed up? Sign in the same way.
  4. A colleague at the agency can invite you with a new link if you have another account (see How do I invite a colleague or team member to my agency?).

Pro sign-inForgot your password?

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Updated October 13, 2026