Help centre
How can we help?
Ask in your own words: the answer is here, for couples and wedding planners alike.
Most asked questions
Couples
- Is Weddtap really free? What do I pay for?Yes: the Free plan publishes a real page, with unlimited guests. The paid plans (The Invitation £35, The Big Day £59) lift the limits; you pay once, with no subscription.
- How do I publish my page? What’s missing before I can?Click Publish at the top of the screen, check the address and who can open the page, then confirm. You need an account, both your names, the date, an address and two moments on the timeline.
- What’s the address (link) of my page, and can I change it?Your page lives at weddtap.com/your-address. You choose it before the first publication; once the page is online it never changes, so that printed QR codes keep working.
- How do I remind guests who haven’t replied?Click “Remind N households” in List and replies: a ready-made message per household, to send yourself by WhatsApp or text (or to copy). Weddtap never writes to your guests.
- How do I import my guest list from Excel or my notes?In List and replies, click Import a list and paste it from Excel, Google Sheets or your notes: one line per household. You check it before importing.
- How do I get the QR code for my invitation?Once the page is published, the QR code downloads for free from My guide › Share, as an image or as an SVG for the printer. The full poster (PDF, PNG) comes with the paid plans.
- What’s the difference between Free, The Invitation and The Big Day? How much does it cost?Free publishes a real page (unlimited guests) with 3 moments, 1 address, 1 theme. The Invitation (£35) lifts those limits and adds a photo, a poster and the caterer export. The Big Day (£59) adds the big day itself: announcements, seating plan, guest book, access code.
- How do I create my seating plan?In Seating plan (The Big Day plan), create your tables then seat your households. Pick Simple mode (a list) or Drawing mode (you drag the tables as in the real room).
Wedding planners
- What is Weddtap Pro, and who is it for?Weddtap Pro is the workspace for wedding planners and agencies: all your weddings, your enquiries and signed quotes, the guest page given free to each couple and your suppliers’ run sheets, in one place.
- What does the Weddtap Pro free trial include?30 days with every feature, no credit card. During the trial, three pages can be live; when it ends, nothing is deleted.
- How do I create a wedding in my Pro workspace?In Weddings, tap “New wedding”, enter at least one first name, the date and the guest page language, then “Create and open”. The wedding’s editor opens.
- How do I invite my couple to co-edit their page with a PRO-… code?On the wedding’s card, ⋯ then “Invite the couple”: you get a short link and a PRO-XXXXXX code, valid for 30 days. The couple joins the same page as you: each of you sees what the other changes.
- How do I create a quote for a client?In My clients › Proposals, “New proposal”, then choose the enquiry or the wedding. Write your services, the VAT, the payment schedule and the terms: everything saves by itself as a draft.
- How do I create my suppliers’ run sheet?On the wedding’s card, “Run sheet”: add each supplier with their trade, arrival time and instructions. The schedule and the address come from the wedding’s page.
- What are the Solo and Agency plans, what do they cost, and how many weddings are included?Solo costs £17 excl. VAT a month and Agency £44 excl. VAT a month (two months free on the yearly plan). Both include unlimited weddings and guest pages.
- How do I stop my subscription, and can I get a refund?In Plan › “Cancel my subscription”, open Stripe’s page and choose “Cancel subscription”. Your plan stays active until the end of the period you’ve paid for. Within 30 days of the first payment, you’re refunded on simple request.
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