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My payment isn’t going through, or my plan won’t activate

If the card is declined on Stripe’s page, try another: nothing is activated. After a payment, activation sometimes takes a few minutes. If the last payment failed, update your card.

Depending on what you see

  • Card declined on Stripe: check the number, the date, the code, the authentication your bank asks for, then try again or use another card.
  • “Payment received”, “Switching on your plan…”: wait a few seconds. If it takes longer, activation happens by itself within a few minutes; the invoice is already in your inbox.
  • “The last payment didn’t go through. Update your card to keep your plan.”: open Plan and tap Update my card.

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Updated October 13, 2026