My page won’t load, or says “not found”
First check that it’s published (and not “Draft”), that the address is exact and that no access code is being asked for. Then look at the connection of the person opening it.
The most common causes
- The page isn’t published: the address only opens after Publish (see How do I publish my page? What’s missing before I can?).
- A typo in the address: copy it from My guide › Share.
- An access code is being asked for (“This page is for guests only”).
- The twelve-month period after the wedding has passed.
- The phone’s network: try again, or switch to wifi.
To see more clearly
- In the editor, check whether Home says Live or Draft.
- Click My live page: if it opens for you, the problem lies with the guest’s device or link.
- Still nothing? Write to us with the page’s address: see How do I contact the Weddtap team, how fast do they reply, and what can they do?.
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Still have a question?
Write to us: we usually reply within the day.
Updated October 13, 2026