A guest can’t reply, or their reply doesn’t show up

To check, in order

• Are replies switched on? (My guide › Cover › Reply form › Yes.) If not, there is no button.
• Is the page published, and up to date?
• Is an access code being asked for? The guest needs to have it.
• Are they using the right link? A household’s personal link files its reply in its card.
• A message says “Your reply didn’t go through”: that’s the network, they should try again.
• In private browsing, their reply won’t be remembered on their phone: they can reply again.

So you’re never stuck

1. 1They reply by text or by phone? Enter their reply: List and replies › their card › Their reply.
2. 2A reply written under another name shows as “Not on your list”: link it (see How do I see who has replied, and correct or enter a reply myself?).