I’m not getting the confirmation email, or a link is invalid or expired

Nothing received

1. 1Look in your junk (spam) folder.
2. 2Check the address you entered.
3. 3With a work address, the filter sometimes holds messages from a new sender: ask for it to be unblocked, or use a personal address.
4. 4After a minute, click Resend the email: the last code received is the right one.

Invalid or expired link

• Password: the link is valid for an hour and works once. Ask for a new one with Forgot your password?
• Your other half’s invitation: valid for 30 days, one use only. Ask them to make a new one.
• Your planner’s PRO- code: valid for 30 days, they resend it in one click.
• Gift code: check the six characters.